Delivery Information

Delivery Costs and Times

We ship Australia wide and as a general rule we aim for a 24 hour turnaround from the moment your order has been received to the order being shipped. There are times when this may stretch out to 48 hours but that is generally a case of items being temporarily out of stock, or, the work/life balance might be a bit hectic. If goods are unavailable, we will contact you.

All orders from sagehousealdinga.com, once dispatched, will receive a confirmation email with a link to view current order status and delivery details. Dependent on location delivery will be between 4-7 business days. We are unable to ship outside of Australia yet.

Delivery costs are currently flat rate depending on the calculated size and weight of each item according to Australia Post or Courier costs.We can only provide an approximate delivery date and tracking details so you can monitor the progress of your delivery.

Please remember that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. If you wish to query your order status, please contact us via online contact form or emailing sagehousealdinga@gmail.com

 

Consignment Number Notification

All dispatched orders generate an email advice automatically which is sent to the email address provided by the customer. If you do not receive any of these emails then please add mummamoon.com.au to your email programs ‘Friends’ list. This will stop the notification emails from being classified as spam and re-directed to your Junk email folder. You may need to talk with your ISP as they can also accidentally blacklist domains that send a lot of emails.

 

How To Track Your Order

If your order is taking longer than expected, or, you want to find out when it will arrive please email mummamooninfo@gmail.com and we will get back to you as soon as possible with the current status of your order, and, it’s physical location.

 

Defective Merchandise

If you receive defective merchandise please contact Mumma Moon for return instructions. Please refer to our Returns & Refunds Policy for more details.

 

Lost Boxes

If you feel a box has been lost in transit please email mummamooninfo@gmail.com straight away with the order or invoice number and a list of the missing items. A track and trace search will be undertaken and enquiries will be made with the relevant freight company to try and locate the missing box.

 

Missing Parts

Should you receive merchandise that is missing a part please contact us. We will ensure that you are sent the part from our stock as appropriate.

 

Missing or Damaged Shipments

Please ensure that all boxes in your order are present, and, in a reasonable condition prior to signing for delivery. On occasion carriers may deliver orders over two different deliveries dependent on the size of the order.

Please do not sign for boxes with exterior damage. This will immediately invalidate any insurance for ‘Damaged Goods’ and immediately becomes the customers property in its signed condition. If the box has been delivered without the driver obtaining your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before a refund or replacement can occur.

 

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